TotalDesk - Helpdesk, Knowledge Base & Ticket System - v1.8.0
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TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!Features
- Ticket System: Manages and tracks support requests from users, allowing for efficient handling and resolution of issues.
- Notification System: Sends alerts and updates about ticket status, new messages, or other important events to both users and support staff.
- Live Chat: Provides real-time communication between users and support agents, facilitating immediate assistance.
- Knowledge Base: Offers a centralized repository of articles, FAQs, and guides to help users find answers and solutions on their own.
- Reporting: Generates detailed reports and analytics on support activities, ticket performance, and user interactions to help improve service quality.
- Integration Module: Allows connection with other tools and services, enhancing the helpdesk's functionality and streamlining workflows.